The following post is a bit of a rant. Be forewarned.
For the last two months, I have worked at the office supply store Staples. I sell electronics to the fine folks of my hometown, which includes an amazingly even mix of non-technical, semi-technical, and highly technical individuals. To all three of these categories, I have been recommending free, open source software for various reasons. It gives the user a valid alternative to expensive proprietary software, and the fact that I suggest it to people fosters a sense of trust that creates repeat business and helps with sales of our extended service plans (Staples' service plans are actually very nice, and I do genuinely consider them a good investment on most purchases). Doing this also promotes Free / Open Source software, which I advocate strongly.
Yesterday, I was informed via an anonymous note from management that this was a bad idea. I left a note of my own explaining some of my reasons (so sue me, I emphasized the ones that were beneficial to the company) and it was further clarified today that it is against nationwide corporate policy to tell customers about free alternatives to software we sell unless they specifically ask, and even then I cannot be specific; rather, I am to say something like "you *might* be able to find something on the Internet."
I was told that withholding this information was not "lying," but I think it a pretty fine line. It seems like very shaky moral ground to me.
That said, I'm redoubling my efforts to find a job that actually makes use of my degree. This is a placeholder job in the first place, and now it has the added annoyance of requiring a violation of my personal ethics. Anyone out there know of a job in software development or general IT work (admin, troubleshooting, you name it I can do it) in Western NC or that could be done remotely? I'm all ears.
September 11 2006, 08:07:32 UTC 5 years ago
I agree, that's pretty douchey, though.
September 11 2006, 13:26:24 UTC 5 years ago
how well can the supervisors keep track of what you tell customers? do you get any commission if they buy something expensive after they talk to you?
September 13 2006, 03:33:13 UTC 5 years ago
Other than occurences like that, they can only tell by overhearing conversation.
And we don't get commission, but they keep track of who sells how much in extended service plans. The week this happened I topped $1000 in service, which almost never happens. Indeed, I actually convinced someone to buy a laptop using Open Office... she didn't want to pay the $200 for Office Standard, which doesn't ship with new PCs, so she was gonna call the whole thing off. I mention OO, give her a URL, and $1600 later, I'm still getting reprimanded for this. Corporate policy is wank.
For what it's worth, I have continued my activities in a slightly more discreet manner, which has the side effect of making Staples look like a pretty shitty company. Fair enough, I suppose.
September 12 2006, 01:09:39 UTC 5 years ago
Here's an idea...
The note is anonymous, correct? If you're not afraid of losing the job, post it to slashdot...September 13 2006, 03:33:47 UTC 5 years ago
Re: Here's an idea...
An interesting idea... right now I'm working on finding another job.September 12 2006, 14:57:18 UTC 5 years ago
Sorry to hear that
Not certain who you are (found your post by reading Matt's friends page... I do that from time to time), but I'm glad to hear about you trying to educate people about the opensource/freeware/gpl/bsd/whatever software out there. I don't think enough people use them. (I work in IT also, mixture of win2k3 and RH 4). I would just tell your customers something to the affect of "I'm not allowed to tell you anything more than there *might* (wink wink, nudge nudge) be alternatives out there. Oh, and by the way... I dabble in web design and would love for you to check out my website... wink wink nudge nudge ;-)"